Albanian
Account & Personal Details
- Press “I forgot my password”
- Enter your account email address so that you can receive an email to change your password.
- Click “Log In” at the top right of the page.
- Click “Register” under “My Account”.
- Enter your personal information and click “Register” at the bottom of the page/window.
- Log in to your account.
- Click “My Account” at the top of the page and find “Account Details.”
- Enter your new address in the space provided.
- Click “Save Changes” at the bottom of the page.
- Log in to your account.
- Click “My Account” at the top of the page and find “Account Details.”
- Click “Display Name” under “Account Details” on the “My Account” page.
- Click “Save Changes” at the bottom of the page.
If you would like to change your delivery address, please contact us before your order has been shipped.
- Log in to your account.
- Click “My Account” at the top of the page and find “Account Details”.
- Go to “Change Password” under “Account Details” on the “My Account” page.
- Type your new password in the space provided and confirm it.
- Click “Save Changes” at the bottom of the page.
Wedding Planners Albania processes your data in accordance with European data protection law and keeps it secure. For more information on how Wedding Planners Albaia stores your personal data, please visit the Privacy Policy page.
Go to your shopping cart.
Enter the coupon code in the box below the “coupon” text and then click Apply Coupon.
The discount should appear in the order summary area, and the total should change.
Our promotional/informational emails offer the option to unsubscribe from them.
Please note that any changes to our email list are made overnight, so you may still receive an email the day you unsubscribe.
If you would like to deactivate your account, please contact our Customer Service Team, and they will do it for you. Click here for contact details.
We offer FREE trackable shipping in several categories for orders over 15,000 lek within Albania and Greece.
You can also see the status of the order Here
Log in to your account.
Click “My Account” at the top of your page and look for “Orders.”
If you want to view details for a specific order, find it in the list and click “View Order.”
Order & Shipping
Yes. Our website does not allow you to place an order as a guest. This means that you must register an account to place an order. When you reach the Checkout page, select the Complete Order option. You will be given the option to create an account after you have placed your order.
Watch the illustrative video on how to order online: https://bit.ly/3q1O5SE
Please check the product stock page to see if you are allowed to pre-order. We update our website regularly, so please check back for availability. Please be aware that we change prices and some items may be discounted to make room for new products.
To buy on our website, choose from our product categories. You can change the currency you want (Lek, Euro) in the upper right corner of our website.
Choose between the products we have to offer or you can simply search in the “search” area. When you have found the one you are interested in, click on the photo to see the details. If you are interested in this product and want to order it, select the desired options and the quantity you want, and add it to the cart. You can choose to continue shopping or proceed with the order to complete it. After you have proceeded with the order, you can change the order of the cart and proceed to the Checkout, a secure page.
Once you are at the checkout page, you can choose to log in or continue as a customer without having to create an account. Enter your details, select your shipping method, and click continue. You will then be asked to select your payment method, billing/contact address, and then you will be connected to the Debit/Credit Card via the Stripe payment page. Once you have entered the requested information, check it to make sure it is correct. See our Privacy Page and click Checkout.
Note: Once you have placed your order, you cannot change it. An email will be sent to you with your order details.
The Gift Card is included with every product, can be ordered by you and sent to someone else for use.
After clicking Gift this product (see examples below), you will see a table where you can enter the gift recipient’s details, which must be accurate, and continue with the card purchase.
Shënim: The date of delivery is considered the day this gift card will reach the recipient,
If you want to gift invitations or confetti, select the quantity and then proceed to the card order area. (do not add to cart, but continue below) Fill in the details and press Buy This Gift Card
Once the recipient uses this card, the order processing begins.
After you purchase this gift card, the recipient will receive an email with a code/link, and after they click it, it will be added directly to their cart so they can continue ordering the product, but they will not pay.
To increase the quantity of an order placed within 24 hours, you can place a new order. Please contact us by email për info më tej.
If you would like to change the color of a product, please contact us as soon as possible, and we will inform you if it is possible to do so.
You cannot cancel the order after you have placed it.
You are responsible for ensuring that any product you order complies with your country’s import regulations. We suggest that you check with your local government agency for current regulations. Any additional fees, taxes, and charges for customs procedures are your responsibility.
In most cases, all orders will be shipped simultaneously; howeve,r they may be in separate shipments.
Shipping also depends on when you place your order and how quickly you want each product.
Payment and Offers
The money will be withdrawn directly since the products are personalized, and payment is necessary to proceed with the production of the order.
If your coupon code is valid, it should appear as a discount in the order summary area of your shopping cart. To check your cart, please click on “Bag” which is located on the main page, in the upper right corner.
If the discount does not appear, please follow these steps:
Coupon codes have an expiration date, so make sure it has not expired.
Read the terms and conditions for coupon codes. The products you want may not be eligible for the discount, and some coupon codes cannot be used with others.
Check that you have entered the coupon code correctly, and make sure there are no blank spaces.
Make sure you have copied the coupon code exactly, check for capital letters or double-check O with 0, etc. If you can, copy and paste it into the coupon code box.
If you are still unsure why the coupon code is not working, please contact us. Click here to connect with us.
We prioritize security and offer secure, reliable payment methods. You will be connected directly to the Stripe platform to complete the payment and then returned to our website.
We do not issue VAT invoices. In this case, please contact us for further assistance.
Please click here for contact details.
Orders are mainly placed through the online store. Payment must be made in full on the website.
Në raste shumë të veçanta kur nuk keni kartë për blerje online:
The order is placed via email/phone communication and payment is made via Western Union/Money Gram.
Returns & Refunds
Our products are made to order and are personalized. We create high-quality products and check our products before we deliver them. We do not accept returns.
We have not had a single product return to date.
Our products are checked for any manufacturing defects before they are shipped. We ensure that our handmade products are packaged very well to prevent damage during shipping.
Please contact us and our customer service team if this happens.
We do not refund damaged products; we only replace them.
Our products
Absolutely! We certainly believe that there is always a different idea or solution. Please connect with us and let us help you.
You can contact us by phone +355 696892674 Monday – Friday, 10:00 am – 19:30 pm. You can also contact us by email
Yes, you can leave a note in the “Additional Information” space found on the order processing page.